Support Center

IT support is just a few clicks away

Rest Easy — We’ve Got Your IT Covered

At Cervisys, we manage and secure your technology so you can focus on running your business. Our expert team delivers reliable, customized IT solutions that keep your operations running smoothly and prepare you for what’s next.

Gain peace of mind knowing your systems are protected, supported, and aligned with your goals.

Please complete the form, and one of our SiteManagers will get back to you promptly to assist with your request.

Client Support Links

Let’s talk. Call us anytime at 904-236-4328

We’re just a call away and happy to help. Speaking with you directly is always our first choice. But if calling isn’t convenient, you can also reach us through the client portal, by email, or via text. If this is an emergency, please contact your SiteManager to request assistance.

Client Portal

Our Customer Support Portal gives you direct access to everything you need to manage your IT support experience. Through this secure platform, you can:

Create, track, and update support tickets
View and manage invoices
Add or manage your team’s support contacts

Stay in control and connected, anytime, anywhere.

Click the button to launch the portal and get started.

Email Support

Need help? Click the button below to email our support team. To help us assist you quickly and effectively, please include the following details in your message:

Your full name
Company name
A clear description of the issue or request
Your preferred contact method (phone, email, etc.)
Best time(s) to reach you

We’re here to help, and the more information you share, the faster we can resolve your issue.

Remote Control Access

Need hands-on help? Share your screen, mouse, and keyboard with your SiteManager for real-time support. Once disconnected, we can’t access your system again without permission.

Already working with your SiteManager? Click here to open a remote session.

To download the Active Monitoring Agent, click here.

Support Hours

Monday – Friday: 7:00 AM – 5:30 PM | Saturday & Sunday (Closed)

After Hours Customer Suppport

Monday – Friday: 5:30 PM – 10:00 PM
Saturdays, Sundays, and Holidays: 8:00 AM – 12:00 PM

Real Help, Real People — Anytime You Need IT.

About Us

Cervisys is a Managed IT Services Provider in Jacksonville Fl. Operating as an extension of your team, we focus on your business, your goals, your challenges, and your people. We offer goal-specific and high-impact IT solutions that will get you the best business results and the best value.