Proactive vs. Reactive IT Options for Business

There are certainly no shortages of IT support options for your business. Our business first approach means that we work with our clients to provide the right service based on their goals. But, the question for many of our clients is: what is the right IT services model for their business?

Break/fix IT service works just like it sounds: when something breaks you contact support to help resolve the issue. With break/fix services you do not have a pre-defined service level agreement (SLA) so response times can vary greatly. However, your service fees are variable and you pay for the time spent to fix the breaks.


Our managed IT services and support provide proactive management of your IT network and devices 24x7x365. Issues are addressed before they become a headache for your business and your team will have a defined service level agreement (SLA) for response and resolution. These measures are preventative in nature meaning maximum up-time for your users and business.

Let’s Bridge That Gap.

Interested in learning more about our IT services and solutions? Give Cervisys a call today.