Emergency Support Coverage

We are ready to help when you are in a bind. We know that emergencies happen and we are structured to provide top-level support with near immediate response in most situations. Your business can rely on your SiteManager to resolve your IT interruptions, no matter when you experience an emergency.

We Provide Peace of Mind

Whether you require simple user assistance or emergency response services for your infrastructure, Cervisys is available to support you around the clock.
24/7 After Hours Emergency Support

We provide our customers with after-hours emergency support to help reduce your downtime and save you money.

After-hours emergency services are available from 5:00 PM – 8:00 AM, Monday through Friday and around the clock on weekends and holidays.


Incident Support

Incident Support allows you to arrange for support for any single issue. Pay only for the support you need. Incident Support features after-hours service and ensures a telephone response within two hours when an emergency-level support case is submitted. You can use Incident Support even if there isn’t an active Standard Support Maintenance Agreement in place.

Who wants to be your 24/7 Emergency Support? We do.

We provide remote monitoring & management, 24/7 help desk, and 1-hour emergency support.