SiteManager Complete is the foundation of our Managed IT Services, and it is upon this foundation that we build your comprehensive, yet customizable solution. Our CORE service is comprised of a range of professional services to streamline your IT management and ensure your IT operations are functioning effectively and efficiently.
We stand behind our managed IT services and believe you’ll be satisfied. However, in the unlikely event that you are not satisfied with our services, you may cancel your agreement.
Our Managed IT Services include your very own Chief Technology Officer (CTO). A CTO is someone whose primary responsibility is to provide guidance on all technical issues facing your business. All of our clients work directly with a CTO to receive unbiased expertise on critical IT business decisions including security and compliance risks and IT planning and budgets.
Quarterly IT Reviews facilitates a process to make sure your managed IT services are meeting your short-term and long-term business goals. Every three months we’ll sit down with you and have a high-level discussion on customer satisfaction, business requirements, budgeting issues, and how best to provide maximum ROI.
A yearly in-depth analysis of your company’s IT health enables us to identify issues and measure the alignment of your company’s IT health with your business goals. Cervisys’ Chief Technology Officer will review this with you and make recommendations for the next twelve months.
We believe in documenting everything. Documenting your IT Policies and Procedures, Disaster Recovery Plans, and other important technical information is vital to ensuring that everyone in the company has access to and follows the policies that you have set up.
If you are informed you’ll make better decisions. That’s why our managed IT services include providing each client with their own web portal where they can review, manage and approve all IT related activities.
When a computer is not responsive, it slows everyone down and makes for frustrated employees, and sometimes, unhappy customers. One call to our Service Desk and you’ll have a team of experts working to remediate the problem quickly and efficiently.
Keeping your computers working and your employees productive is our number one objective. If we can’t fix your problem remotely, we will promptly come to your office, free of charge. We can also loan you replacement equipment if needed. With our managed IT support company, we make sure our IT support team will help you and your business.
Training your employees to recognize email phishing attempts can dramatically reduce your company’s exposure to data loss. Our Security Awareness Training also provides a documented way to meet IT training compliance requirements. With our managed IT services, we make sure you receive the very best in security awareness training.
Security and internet access go hand-in-hand. We will set up and manage access to your company’s internet connection as well as talk to your internet provider for you when trouble arises.
Our standard cloud backup is secure and vital to the protection of your company’s data. No more wondering if your data is retrievable. We backup everything to the cloud daily and make sure you have access to it in case of an emergency. Need more options? Cervisys’ Business Continuity Solution offers a different kind of backup service for companies with a lower downtime tolerance.
Checking your email at your convenience just got a lot easier. Hosted email allows everyone in the company to have secure access to their email from anywhere, from any device, allowing you to keep up with email even when you can’t be in the office.
Keeping your hardware and software up-to-date can seem like a full-time job. We will remotely monitor and proactively manage all your servers and computers and provide all updates, patches, antivirus software, spyware removal, and service packs so you know longer have to worry about it. We also manage computer-user changes as your business changes.
Hate dealing with printer issues or internet disruptions? We will remotely monitor and troubleshoot network printers, routers, switches, firewalls, non-windows servers, and appliances so you can get back to work.
We understand that every business has unique IT needs. That’s why we’re thrilled to offer a diverse range of managed IT services that can be tailored to fit your specific requirements.
Are you looking to engage with an experienced Managed Service Provider who provides outstanding service and understands the technology solutions that best fit your organization? If so, let’s connect.
I worked with Richard yesterday and I have to say it was THE best interaction I have ever had with an IT person. He was patient, professional, quick and walked me through the whole process. If the rest of your staff is that good you guys are golden.
I just can’t think of a time where I’ve been less than fully pleased with the results, the performance, the professionalism, the courtesy of any of their engineers. Great company, truly focused on helping us get to the next level.
Your entire team has been incredible throughout our migration. Not only have they exhibited an incredible level of patience with users, but they also manage to uphold a professional & polite demeanor. They have yet to be stumped by any of the many challenges we’ve come across. All in all a great team and they’ve done whatever it took to make our project a success.
We don’t have to worry about IT. We want to focus on clinicians and taking care of our residents. And that’s a perfect partnership because we don’t have to think about the IT. We just work directly with the residents and focus on quality care.
Wow, what can I say? When they say IT support for “small business” they mean it. When we call they give us the same level of support and attention as if we were one of the bigger companies – without the big bill at the end. Our SiteManager as they call him checks in on us every week even though we are not under contract, just to make sure I can focus on running my business instead of worrying about my network. I recommend them to any small business looking to grow.
I had the pleasure of working with Cervisys for 5 years. They supported our Institution with 4 PACS upgrades and provided speedy resolution to issue encountered during and post implementation. They have an in-depth knowledge of IT and PACS. I highly recommend them as a competent IT partner.
Within the years I worked with Cervisys, they were very responsive and on task when projects were assigned to them. I am grateful to have had a very talented Systems Engineer (Richard) to collaborate with and comfortable knowing that he always got the job done!
I worked with Cervisys for over 3 years. I found them to be dedicated to any task given to them and always able to meet or come in under deadlines set forth on HL7 projects we were involved in together. Their SiteManager showed exuberant energy towards his work and self-motivation to research and follow through. Their experience in the field made our customer’s design needs extremely easy and our testing scenarios accurate. I would recommend Cervisys for any HL7 Integration/DICOM data migration project in full confidence knowing that they would get the job done.
I learned about Richard and Cervisys from our billing manager, who had the pleasure of using their IT services at her previous employer. When I needed an IT company, she recommended them without reservation. Cervisys has provided our medical practice with immense peace of mind in knowing that in the event of an emergency we have a professional IT firm that we can depend on. Their rapid response time is amazing, and their customer service is impeccable. Our assigned SiteManager that service our medical practice is polite, courteous and efficient. I wish all my business contacts were as pleasant to deal with!
We are a two-man shop that depends heavily on our IT devices to keep our business moving. We couldn’t find a managed services provider that would work with us because of our size until we met a Cervisys representative while visiting a mutual client. After one assessment of our environment, they recommended a support plan for us on an as-needed basis that included monitoring, patching of our three computers and one server plus emergency support. Now, we get to focus on what we do, and when needed help is just a click away. If you are a startup and need IT help I recommend Cervisys!
Whenever we have issues with our Quickbooks or workstations, we’d give our SiteManager a call and he remotes in and take care of what’s wrong right away, often responding to our requests for support after hours. When we need them to come on-site they are always on time always respecting our schedule. Cervisys is great for small businesses!
Cervisys has been a great company to work with. They offer prompt and courteous service and have an excellent response time to any questions we may have.
I love being able to email service requests and the service is usually done within the hour. I recommend Cervisys to any small business owner looking to improve their IT environment.
We called Cervisys to help with our PACS server migration. They were on point and we were back up and running on schedule… Great customer service. I look forward to our next engagement.