IT Help Desk Services

Available. Professional. Courteous. Knowledgeable.
We’re all about people

Cervisys’ face and heart is our Jacksonville-based Help Desk service. We take great pride in providing our customers with friendly, knowledgeable, and timely support.

Our goal is to become a natural extension of your company. We offer your employees flat-rate IT support 24 hours a day, seven days a week, with guaranteed response and resolution times.

Contacting IT support should not be a painful experience. We provide several ways for you to contact our Support Desk:

  • Telephone – Pickup the phone, and dial your dedicated support number. No queues, No hold time
  • Email – If you prefer email, send a request to
  • Systems Tray – Attach a screenshot, send computer details, and request support, right from your computer
  • Web Portal – Request support and see the status and history of your support requests
  • Chat – Real-time chat with a member of our Service Desk right from our Support site.
The Statistics To Ensure Success

Our reputation is built on our accountability. What does this mean to you? You can rest assured your IT support needs are handled with speed and quality allowing your business to run smoothly. Through our predictive analytics, we proactively prevent thousands of IT bumps from impacting your business.

Our Help Desk delightfully resolves our customers’ issues in under 10 minutes. Experienced engineers are at your fingertips armed with 1,000’s of knowledge-base articles.

Client Satisfaction98%
First Call Resolution92%
Client Retention98%