Frequently Asked Questions

Questions & Answers

The list below addresses the most commonly asked questions about Cervisys.

We are committed to:

  • Recruiting the right personnel who possess the necessary skills and expertise to meet your IT needs
  • Minimizing IT-related chaos by providing reliable and efficient IT solutions
  • Delivering a prompt response to your IT queries and concerns

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Make the most of our unlimited onsite support, which includes the provision of a technician who will be dispatched to your location to offer in-person assistance.

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Our team of dedicated technicians is available round-the-clock, every day of the year, to promptly address any after-hours emergencies that may arise.

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Certainly. We provide customized plans to cater to your specific requirements, which also entails providing support to your existing in-house IT teams.

Our aim is to help you bridge any gaps in your IT operations, allowing you to concentrate on the strategic, long-term goals of your business.

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Absolutely. We specialize in IT environments that scale.

It starts with creating your unique roadmap — where you want to be in 3-5 years. Your principal consultant will help you plan how to get from here to there.

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Our expertise extends across a diverse range of industries, and we have the ability to provide IT support to companies of varying sizes, ranging from small startups to established organizations with up to 100 employees.

So, regardless of your business size or industry, we have the capabilities to assist you with your IT needs.

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By choosing our services, you can expect a great sense of relief, as we have a proven track record of delivering prompt and effective solutions to your IT-related issues.

Our team will prioritize your needs and ensure that you receive customized solutions that are tailored to your specific business and industry. Additionally, you’ll have access to our community of satisfied customers on Team Cervisys.

Learn about our managed services.

That’s no problem. You can always scale your managed services agreement up or down to reflect current needs, budgets, and priorities. While it would be difficult to hire and release full-time employees quickly, your managed IT partner can help you find the flexibility you need to run your business. 

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A solid IT foundation starts with the essential building blocks, such as robust virus and spam protection, regular testing of backup and recovery systems, and round-the-clock network monitoring. However, this is only the beginning of a comprehensive IT strategy.

Find out more about cybersecurity here.

The decision to outsource IT largely depends on the unique pain points and goals of your business. Do any of these scenarios sound familiar?

  • I find myself spending more time on IT issues than actually running my business
  • My employees are less productive due to slow computer systems
  • Our systems have been affected by viruses, resulting in significant downtime
  • My mind is constantly preoccupied with IT-related problems
  • IT challenges are hindering my business expansion plans

By outsourcing IT, you can regain valuable time and redirect your focus to the core aspects of your business. If you’re interested in reclaiming that time, let’s discuss how we can help.

Let’s talk today.

Absolutely! We provide on-site services throughout North Florida. If you have a specific project in mind and would like to receive a quote, please reach out to us by filling out the contact form.

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Absolutely, managing IT is our forte. Our expert teams possess the requisite skills and expertise to handle all aspects of your IT operations. We provide all-encompassing, fully inclusive services that cover the full spectrum of your IT needs.

Learn about our managed services.

The list of security considerations is quite extensive, but some of the crucial questions to ask your service provider are:

  • Do you have real-time threat detection and response capabilities?
  • Do you use behavior-based protection to proactively safeguard against cyber threats?
  • Do you backup data both locally and in the cloud?
  • Do you have web and email protection to secure all devices against harmful activity?
  • Do you continuously monitor and update your systems to address security vulnerabilities?
  • Do you ensure that your network meets security standards and can pass audits?

Our comprehensive security solutions can confidently answer these questions in the affirmative. If you’re unsure about your current service provider’s ability to meet these standards, feel free to contact us for a second opinion.

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The decision to adopt an IT solution should be based on your business’s specific requirements, such as its size, the business applications used, and its operational maturity.

It’s crucial to consult an expert before making a decision, as they can provide guidance on the best course of action for your business.

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Get started in 3 easy steps

1. Assessment

Get the conversation started by contacting us for an estimate. Then we’ll schedule a complimentary, IT assessment.

2. Agreement

Engage in a no-risk, month-to-month agreement tailored specifically around your business requirements and budget.

Let’s talk

3. Support

We optimize your systems, onboard devices, train your employees and start providing exceptional IT Support.